Braaiplanke

At Bosveld Braaiplanke, we take pride in the quality and craftsmanship of our products. Each Product is made with care, using premium materials and attention to detail.

We want you to love your purchase — if there’s ever an issue, we’re here to help!

1. Exchange for Damaged or Defective Items

If your Product arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order.

• We’ll gladly exchange it for a replacement at no extra cost.

• To process your exchange, please provide clear photos of the product and packaging.

• Exchanges are only valid for unused items in their original condition.
  

2. Exchanges for Personalised or Custom Orders

Because our Products are often custom-made or engraved, we unfortunately cannot accept exchanges or returns for the following reasons:

• Change of mind

• Incorrect personalisation details (spelling, dates, etc.) provided by the customer

Please double-check your order details before confirming.

3. Non-Custom Products

If your Product is not personalised, we accept exchanges within 7 days of delivery, provided the item is unused and in its original packaging.

• A small courier or handling fee may apply.

• Exchanges will be processed once we receive and inspect the returned item.

4. How to Request an Exchange

To initiate an exchange, please contact us at: 📧 bosveldbraaiplanke@gmail.com 📞 079 313 3552

Important notes:

• We reserve the right to decline exchanges that do not meet the conditions above.

• Exchanges are processed within 5–7 working days once approved.

• Each case will be handled with care to ensure customer satisfaction.

At Bosveld Braaiplanke, we do our best to ensure your order is delivered safely and on time. Each Product is crafted with care and securely packaged to arrive in perfect condition.

Processing Time

1. All standard (non-custom) orders are processed within 1–2 working days after payment is received.

2. Personalised or custom-engraved Products require 1-2 working days for production before shipping, depending on order volume.

3. We’ll notify you once your order has been dispatched.

Shipping Fees

• Shipping costs are calculated at checkout or quoted when placing your order.

• Free delivery may apply to orders within the TEKS area.

Damaged or Incorrect Deliveries

If your Product arrives damaged, defective, or incorrect, please notify us within 7 days of receiving your parcel.We’ll gladly arrange an exchange or replace at no additional cost.(See our Exchange Policy for more details.)

Customer Responsibilities

• Please ensure your delivery address and contact details are correct when placing your order.

• Bosveld Braaiplanke is not responsible for delays or losses caused by incorrect or incomplete delivery information.

Contact Us

For any shipping questions, assistance, or special delivery requests, please contact: 📧 bosveldbraaiplanke@gmail.com 📞 079 313 3552